Are you tired of quality management systems that add to your work, or worse, just don’t work? Here’s a system that converts what you are already doing into completed quality improvement plans as you do them. It couldn’t get any simpler than that?
This practical tutorial describes the attitudes and philosophy needed for a successful CQI system, stressing the importance of simplicity and staying focused on the system. Yet, this flexible, adaptable system doesn’t constrain you to someone else’s methods.
In our ebook’s 92 pages, or about two hours in the video version, we show you how to implement the CQI system that helped our rural hospital district improve its patient care services, save money, develop billable services, design an impressive fall-prevention program, and improve employee retention.
The majority of improvements and programs that were implemented using this system were identified, planned, carried out, and assessed for effectiveness by employees who had no management training other than what’s contained in this book. All were things we needed to do anyway, but until we had this system, we didn’t know where to begin.
One department recouped almost $16,000 in a single year’s overcharges from just one vendor. Another saved a hospital $75,000 just by identifying and changing to a vendor who charged 50% for the same products.
Our long term care center reduced falls in elderly residents by 40% over only eight months! Most of the improvements were identified and implemented by our CNAs, kitchen, and laundry staff. We also identified many thousands of dollars in savings for injuries and followup care, investigation time, reporting, broken hips that never happened, and other indirects costs.
Not only did this system help us carry out our mission and achieve our vision, we won a Foster G. McGaw finalist prize and a Colorado Governor’s Award for Growth and Economic Development as a result of using this CQI system to implement the programs they recognized.
This same CQI system was used to develop our Stress-Free Strategic Grant Readiness, Planning and Management system that allows a stress-free path to completing proposals and submitting them in an orderly fashion that ensures everyone will do their part on schedule. This CQI program has unlimited uses, and is essentially timeless because it’s made up of essential processes that just don’t change.
CQI/TQM for the Rest of Us is available as an e-book or an online video course (with lifetime access.) See below for some excerpts from the chapters.
To purchase lifetime access to the online video course CQI/TQM for the Rest of US, follow the link below to enroll via Udemy.com.
BEST DEAL: The Online Video version of this course includes the full course on video, a download of the ebook, and a download of a full PowerPoint Presentation for you to use in training your employees. With lifetime access to the video, you can train employees individually or in groups, now and in the future.
To purchase the CQI/TQM for the Rest of US ebook, follow the link below to pay using PayPal.
ORDER CQI/TQM for the Rest of Us – E-Book…$ 25.00
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TABLE OF CONTENTS and EXCERPTS
What is CQI and TQM?
Continuous Quality Improvement (CQI), also called Total Quality Management (TQM), is a management philosophy that is positively focused, aimed at making good things better, and resolving causes of problems, needs and concerns. It focuses on systems. In so doing, CQI makes you concentrate on the outcome you want and how to achieve it.
To make it easier to view your product from a quality standpoint, start with the premise that the product you sell is service. Even if you produce a material product, that product performs a service to the purchaser. Ultimately, service is what the consumer is buying.
What CQI is NOT
Much of the resistance to CQI/TQM comes from misunderstanding what CQI IS NOT as well as what it IS. We will compare some features and benefits of CQI to previous management philosophies so you can get an idea of just how different CQI is from anything we have seen in the past, and prepare for these common responses to CQI/TQM.
Overcoming Common Objections
- CQI is just glorified QA.
- You can’t change the system
- Negative affirmations
- I have no time to do CQI
- This is just more paperwork to meet more regulations
- What’s wrong with my work? We do a good job. I don’t see how we can improve.
- What’s wrong with my work? We do a good job. I don’t see how we can improve.
- We’ll have to send people to expensive seminars for training
- CQI is too complicated to understand
Preparing for CQI
Before you begin implementing a CQI program you must establish certain “ground rules” that are essential to a successful CQI program. What is your product in terms of service? Who are your customers? You must appreciate the resources you have in your employees. You must give every concern the benefit of the doubt. You must remain open minded and ready for new suggestions. You never know when an idea that sounds “off-the-wall” in relation to present circumstances might be just the right solution under slightly different circumstances. You must create a non-blaming environment. This chapter answers those questions.
Implementing CQI: Getting Organized
Develop a mission statement, a policy and procedure that will establish CQI as your management system, and another one that specifies what each departments responsibilities will be. See examples in Appendix I and II. Once you know who you are, what your product or service is and how you want to make it or provide it, you are ready to begin CQI.
System Assessment Techniques
System assessment techniques allow you to evaluate how your overall business operates. CQI focuses on the way your systems interact with other departments as well as with other systems within our own department to make a smooth running facility. It lends itself to preplanning operations and avoiding crisis management.
Your journal of problem, need or concern resolution actions
The CQI WORKSHEET is central to your CQI program because it is the primary means of communication between your staff. This chapter is the first of two that describe how to DO CQI according to our simple system
To determine how well you are, or are not, doing a procedure you can, do an audit. This will measure the degree of your problem, need, or concern, if any.
This chapter describes how to audit your improvements to ensure that they truly ARE improvements. Audits will help you identify root causes and narrow your corrective efforts so that they focus on just those areas that truly need improvement.
CQI Policies and Procedures, Charts, Tables, and Graphs
Here’s what our workshop attendees had to say:
“I enjoyed this inservice very much.”
“This is the most workable system that I have seen.”
“Excellent ideas for instituting collaborative teamwork.”
“Very innovative and impressive.”
“[I] Am planning on taking a copy of your book (along with the handouts) to our facility for improvements.”
“It was very inspiring and gave me a personal boost!”
“I thoroughly enjoyed this seminar. I found it encouraging and exciting.”
“If you are looking for a no-nonsense, cut-to-the-chase book about implementing continuous quality improvement (CQI) and total quality management (TQM), your search may be over in CQI/TQM for the Rest of Us. …, the book takes a reasonable and holistic approach to TQM and CQI…CQI is not a task, say the authors, but a management system for realizing better process outcomes. With enthusiasm, the authors package their findings and explain their approach simply. The eight quick chapters do not lose sight of the everyday issues, however, that sometimes bring a project to a halt.
The chapters include tips about how to:
keep paperwork and recordkeeping to a minimum,
limit the forming of task forces and committees,
avoid negative employee attitudes,
implement the program quickly and painlessly,
assess the work you are doing, and
The authors also provide three basic forms that are simple to use and, they say, can carry a hospital through its most difficult system adjustment projects. The forms are a CQI worksheet, an audit summary sheet, and a data collection sheet…..
In addition, the book’s appendices cover the policies and procedures needed to establish CQI both organization-wide and department-wide, and the charts and graphs needed to accompany the process.”
~ Respiratory Care Manager
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